Refund policy

Returns & Refunds Policy

Our 30-Day Return Policy

We want you to be completely satisfied with your purchase.

If you change your mind, you may return your item within 30 days of delivery for a refund, provided it is unused, in its original condition and returned with all original packaging and accessories.

To start a return, please contact us at hello@postl.co.uk.

Change of Mind Returns

To be eligible for a return:

  • The item must be returned within 30 days of delivery.
  • The item must be unused and in its original condition.
  • All original packaging, accessories and documentation must be included.
  • Proof of purchase may be required.

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where a product is confirmed to be faulty, damaged in transit or incorrectly supplied, we will arrange a suitable resolution which may include:

  • A replacement
  • A repair
  • A full refund

This does not affect your statutory rights under UK consumer law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5-10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Used products
  • Items damaged through misuse
  • Products returned without original components or accessories
  • Personalised or customised items

Exchanges

If you would like to exchange an item, please contact us and we will advise on availability and next steps.

How To Start A Return

To request a return, please contact:

Email: hello@postl.co.uk

Please include:

  • Your order number
  • Your name
  • The item(s) you wish to return
  • The reason for the return

We aim to respond to all return requests within 1 business day.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.