Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

During periods of high demand, processing times may be slightly longer. If there are any significant delays, we will contact you as soon as possible.

UK Delivery

We currently ship throughout the United Kingdom.

Estimated delivery times:

- Standard Delivery: 2-4 business days
- Express Delivery: 1-2 business days (where available)

Delivery times are estimates and may vary depending on your location and courier service.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions on selected products or order values.

Tracking Your Order

Where tracking is available, you will receive tracking details via email once your order has been dispatched.

If you have not received tracking information within 3 business days of placing your order, please contact us.

Delivery Delays

While we work closely with our courier partners to ensure prompt delivery, occasional delays can occur due to factors outside our control, including adverse weather conditions, courier network issues, or peak delivery periods.

Postl is not responsible for delays caused by third-party delivery services once an order has been dispatched.

Incorrect Shipping Information

Please ensure all delivery information is accurate before completing your order.

Postl cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Deliveries

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible at hello@postl.co.uk.

We will work with the courier to investigate the issue and arrange a suitable resolution where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Email: hello@postl.co.uk

We aim to respond to all enquiries within 1 business day.